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Jet2Insurance Travel Insurance

Defaqto 5* Travel Insurance Get an instant quote including
Jet2Insurance Travel Insurance is rated 5 stars by Defaqto
Jet2Insurance includes cover for COVID-19 and travel against FCDO Advice

COVID-19

Cover Included
Up to £5,000 Cancellation Cover with Jet2Insurance

Cancellation Cover

Up to £5,000

Medical Cover

Up to £10,000,000
Kids go free with Jet2Insurance
With a family policy

For all general queries please contact us:

 jet2@rockinsurance.com
Telephone: 01293 665900

Monday to Friday 08:30am to 6:00pm
Saturday 9:00am to 5:00pm
Sunday Closed

For Emergency Medical Support 24/7

If you have purchased a policy on or after the 30th June 2022 please call 02045 179 888 or +44 (0) 2045 179 888

If you purchased a policy before the 30th June 2022 please phone + 44 (0)1273 071784 or email operations@maydayassistance.com
 

To make a Travel Claim: 

If you have purchased a policy on or after the 30th June 2022 please call 02045 179 888
Open Monday to Friday: 09:00 to 17:30

If you have purchased a policy before the 30th June 2022, please call 01420 259 048 or visit Reactive Claims
 

To make a Gadget Claim:

If you have purchased a policy on or after the 30th June 2022 please call 0330 053 1835
Open Monday to Saturday: 08:00 to 17:30

For Medical Screening:

Telephone: 01293 665904
Monday to Friday 8:30am to 6:00pm
Saturday 9:00am to 5:00pm
Sunday Closed

Complaints Procedure

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:
 
The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: complaints@rockinsurance.com
 
If you would like to complain about the outcome of your claim or the assistance provided, you should contact:
 
Complaints Team 
AXA Partners 
The Quadrangle 
106-118 Station Road 
Redhill
RH1 1PR 
or Phone us: 02045 179 888
 
If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

Jet2Insurance - All the cover you need

If you purchased your policy on or after 30th June 2022

If you are abroad and you require Emergency medical assistance please call +44 (0) 204 517 9888.

To make a gadget claim please call 0330 053 1835.

For all other claims you can either call 0204 517 9888 or make a claim online below: 

If you purchased your policy before 30th June 2022

If you are abroad and you require Emergency Medical Assistance please call
+44 (0) 1273 071784 or email operations@maydayassistance.com

For all other claims you can either call 01420 259 048 or you can make a claim online below: