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Jet2Insurance Travel Insurance

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  • Baggage Cover up to £2,000
  • Cancellation Cover up to £5,000
  • Medical Cover up to £10,000,000
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Winter Sports

Up to 21 days of free cover on Annual policies
plane

Cancellation Cover

Up to £3,000

Medical Cover

Up to £10,000,000
Kids go free with Jet2Insurance
With a family policy

For all general queries please contact us:

 jet2@rockinsurance.com
Telephone: 01293 665900

Monday to Friday 08:30am to 6:00pm
Saturday 9:00am to 5:00pm
Sunday Closed

For Emergency Medical Support 24/7

If you have purchased a policy on or after the 30th June 2022 please call 02045 179 888 or +44 (0) 2045 179 888

If you purchased a policy before the 30th June 2022 please phone + 44 (0)1273 071784 or email operations@maydayassistance.com
 

To make a Travel Claim: 

If you have purchased a policy on or after the 30th June 2022 please call 02045 179 888
Open Monday to Friday: 09:00 to 17:30

If you have purchased a policy before the 30th June 2022, please call 01420 259 048 or visit Reactive Claims
 

To make a Gadget Claim:

If you have purchased a policy on or after the 30th June 2022 please call 0330 053 1835
Open Monday to Saturday: 08:00 to 17:30

For Medical Screening:

Telephone: 01293 665904
Monday to Friday 8:30am to 6:00pm
Saturday 9:00am to 5:00pm
Sunday Closed

Complaints Procedure

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:
 
The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: complaints@rockinsurance.com
 
If you would like to complain about the outcome of your claim or the assistance provided, you should contact:
 
Complaints Team 
AXA Partners 
The Quadrangle 
106-118 Station Road 
Redhill
RH1 1PR 
or Phone us: 02045 179 888
 
If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

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Important Information

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Jet2insurance.com is a trading style of Jet2.com, who is an Appointed Representative of ROCK Insurance Group. ROCK Insurance Group is a trading style of Rock Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority (FCA No. 300317).

Jet2.com was voted ‘Best Short Haul Airline’ five times in the last seven years at the Globe Travel Awards

© Jet2.com 2002-2025 A subsidiary of Jet2 PLC

*Single Trip Price for a single passenger, aged under 35, travelling for 7 days to Europe with Essential cover

*Annual Trip Price for a single passenger, aged under 35, travelling to Europe with Essential cover

If you purchased your policy on or after 30th June 2022

If you are abroad and you require Emergency medical assistance please call +44 (0) 204 517 9888.

To make a gadget claim please call 0330 053 1835.

For all other claims you can either call 0204 517 9888 or make a claim online below: 

Make a Claim

If you purchased your policy before 30th June 2022

If you are abroad and you require Emergency Medical Assistance please call
+44 (0) 1273 071784 or email operations@maydayassistance.com

For all other claims you can either call 01420 259 048 or you can make a claim online below:

Make a Claim