For all general queries please contact us:

jet2@rockinsurance.com
Telephone: 01293 665900

Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For emergency medical assistance:

If you purchased your policy on or after 30/04/2019:
you can contact our Medical Emergency Helpline on: 00 44 (0) 2380 644633

If you purchased your policy before 30/04/2018:
please call: 00 44 (0) 333 300 2142

Open 24/7 (365 days)

For medical screening:

Telephone: 01293 665904

Monday to Friday 9.00am to 5.30pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For travel insurance claims:

If you purchased your policy on or after 30/04/2019:
please contact our claims Claims Helpline on: 02380 177467

If you purchased your policy before 30/04/2018:
please call 0333 300 2141

Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

Claims Helpline: 01285 626020

Monday to Friday 9.00am to 5.00pm

Complaints Procedure

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: jet2@rockinsurance.com

For complaints about how a claim or assistance case has been handled you should contact:
International Medical Rescue
15 East Links
Tollgate
Eastleigh
Hampshire
SO53 3TG
Email: complaints@im-rescue.com

If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk