For all general queries please contact us:

jet2@rockinsurance.com
Telephone: 01293 665900

Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For emergency medical assistance:

If you purchased your policy on or after 30/04/2019:
you can contact our Medical Emergency Helpline on: 00 44 (0) 2380 644633

If you purchased your policy before 30/04/2019:
please call: 00 44 (0)343 658 0342 or 00 44 (0) 1293 652842

Open 24/7 (365 days)

For medical screening:

Telephone: 01293 665904

Monday to Friday 9.00am to 5.30pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For travel insurance claims:

If you purchased your policy on or after 30/04/2019:
please contact our claims Claims Helpline on: 02380 177467

If you purchased your policy before 30/04/2019:
please call 0333 300 2141

Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

Claims Helpline: 01285 626020

Monday to Friday 9.00am to 5.00pm

Complaints Procedure

We always aim to provide afirst classservice. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: jet2@rockinsurance.com

For complaints about how a claim or assistance case has been handled you should contact:
International Medical Rescue
15 East Links
Tollgate
Eastleigh
Hampshire
SO53 3TG
Email: complaints@im-rescue.com

If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk