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For all general queries please contact us:

jet2@rockinsurance.com
Telephone: 01293 665900

Monday to Friday 9.00am to 5.00pm,
Saturday Closed
Sunday Closed

For Medical Screening:

Telephone: 01293 665904

Monday to Friday 9.00am to 5.00pm,
Saturday Closed
Sunday Closed

Complaints Procedure

We always aim to provide afirst classservice. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: complaints@rockinsurance.com

If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk