For all general queries please contact us:

jet2@rockinsurance.com
Telephone: 0343 6580 357

(+44 343 658 0357 if calling from overseas)

Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For emergency medical assistance:

Medical Emergency Helpline: 0044 (0) 333 300 2142
Open 24/7 (365 days)

For medical screening:

Telephone: 0343 658 0361

(+44 343 658 0361 if calling from overseas)

Monday to Friday 9.00am to 5.30pm,
Saturday 9.00am to 5.00pm,
Sunday Closed

For travel insurance claims:

Claims Helpline: 0333 300 2141

(+44 (0) 333 300 2141 if calling from overseas)

Monday to Friday 9.00am to 5.00pm

For gadget insurance claims:

Claims Helpline: 02077 851 702

Monday to Friday 9.00am to 5.00pm

Complaints Procedure

Claims

In respect of any questions or concerns about the handling of a claim You should put Your question or concern to:

Europ Assistance
Telephone: 0333 300 2141

Jet2claims@linkhamservices.com

Sales

If Your complaint is about the way this Policy was sold, You should refer to Your insurance intermediary who sold please contact :

Telephone: 0343 6580 357

jet2@rockinsurance.com

Compliance Officer

ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

Administration

If Your complaint is about the way the Policy is administered You should put Your question or concern to:

Telephone: 0343 6580 357

jet2@rockinsurance.com

The Compliance Manager
ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

You with be contacted within five days of receiving Your complaint to inform You of what action We are taking. We will try to resolve the problem and give You an answer within four weeks. If it will take longer than four weeks We will tell You when You can expect an answer.

At jet2insurance.com we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023  4567 or 0300 123 9123

complaint.info@financial-ombudsman.org.uk