Traffic Light Layout

Not sure if you’re covered when travelling to countries in different zones? 

We’ve put together a helpful guide so you can travel with confidence.

Question

Green Zone

Amber Zone

Red Zone

Question
Will my travel insurance policy be valid?
Green Zone
Yes

One line explanation.
More Info

Amber Zone
Yes

One line explanation.
More Info

Red Zone
Yes

One line explanation.
More Info

Question

Am I covered to cancel my trip if the traffic light status changes

Green Zone
No

One line explanation.
More Info

Amber Zone
No

One line explanation.
More Info

Red Zone
No

One line explanation.
More Info

Question
If my destination is moved to Red category, do you cover my hotel quarantine costs?
Green Zone
N/A
Amber Zone
N/A
Red Zone
No

One line explanation.
More Info

Question
If I need to self-isolate on return to the UK, do you cover loss of earnings?
Green Zone
N/A
Amber Zone
Yes

One line explanation.
More Info

Red Zone
Yes

One line explanation.
More Info

Need more information?

View our detailed FAQs relating to your commmon questions above.

This is an example of one of the above questions

A more detailed answer…

Yes
If you're travelling to a country on the green list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

Yes
If you're travelling to a country on the amber list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

Yes
If you're travelling to a country on the red list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

This is an example of one of the above questions

A more detailed answer…

Yes
If you're travelling to a country on the green list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

Yes
If you're travelling to a country on the amber list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

Yes
If you're travelling to a country on the red list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

This is an example of one of the above questions

A more detailed answer…

Yes
If you're travelling to a country on the green list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

Yes
If you're travelling to a country on the amber list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

Yes
If you're travelling to a country on the red list

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis pulvinar faucibus nisi, a eleifend nulla scelerisque vel. Nullam rutrum elementum ultricies. Nam ac augue velit. Aliquam erat volutpat. Pellentesque efficitur pretium posuere. In hac habitasse platea dictumst. Nulla quam mauris, pretium ut faucibus in, condimentum vitae quam.

Emergency Medical Assistance
and Travel Claims

For policies purchased on or after 30th June 2022 –

If you are abroad and you require Emergency medical assistance please call +44 (0) 204 517 9888.

For travel claims you can either call 0204 517 9888 or make a claim online below: 

Make a Claim

Gadget Claims

For policies purchased on or after 27th November 2025 –
Please call 
0330 020 0025 or make a claim online below:

Make a Claim

For policies purchased between 30th June 2022 and 26th November 2025 –
Please call 0330 053 1835.

For policies purchased before 30th June 2022

Please refer to the Contact Us page or click the button below.

Contact Us Page