Questions

Am I covered if I am pregnant?

Yes, cover is included for pregnancy. However it relates solely for complications that arise during the course of the pregnancy because being pregnant is not considered to be a medical condition.

What is a policy Excess?

Most sections of the policy carry an Excess. You have agreed to pay towards a claim under each section of the policy. The amount may vary depending on the level of cover you have chosen. It is applicable per person per section. The Excess will be reduced to NIL if you have used an EHIC (formerly E111) to reduce your medical expenses bill.

What is a Pre-existing Medical Condition?

For the purposes of this insurance, a pre-existing medical condition is considered to be:
  • any medical condition where you have been prescribed medication, including repeat prescriptions, or received treatment or attended a GP or a specialist as an outpatient in the last 2 years or for which you are currently on a waiting list for treatment or investigation;
  • any illness for which you have received a terminal prognosis or any heart, heart-related or circulatory condition; or any respiratory condition; any stress, anxiety, depression or any other psychological condition; any cancerous condition; or any cerebral condition.
We can not offer you cover if you have any undiagnosed symptoms (i.e. symptoms for which you are awaiting investigations/consultations, or awaiting results of investigations, or where the underlying cause of the symptoms has not been established).

You will not be covered under this policy for any claims arising directly or indirectly from a pre-existing medical condition unless it has been declared to us and accepted by us in writing for cover. Call us on 0343 658 0361, to declare your pre-existing medical condition and confirm if cover is available.

How do I make a claim on my policy?

For claims under Section A - Travel Cover
Contact Global Response calling 0343 658 0345 or email travelclaims@global-response.co.uk.
Claims under this section must be submitted within 28 days of your return home.

For claims under Section B - Optional Gadget Cover
Contact Trent-Services (Administration) Ltd calling 01285 626020 or email claims@trent-services.co.uk

What are the Terms and Conditions?

Terms and Conditions are another expression for the Policy Wording. You need to read the Policy Wording carefully because it sets out the cover that you have purchased and also the conditions that you need to meet in order to make a claim.

What are my cancellation rights?

If after reading the policy wording you decide the terms of the insurance contract do not meet your requirements you can, WITHIN 14 DAYS OF THE DATE YOU RECEIVED YOUR DOCUMENTS, return it for a full refund. No refunds will be given for policies cancelled outside 14 days.

What Winter Sports are covered?

For a comprehensive list of sports and activities that are covered on the policy, please consult the "Optional Winter Sports Cover" section in the Policy Wording.

What do I do if I need medical assistance when travelling?

In case of a medical emergency please phone 00 44 (0) 343 658 0342 or 00 44 (0) 1293 652842 quoting Jet2Insurance and your policy number. You must retain receipts for medical and additional costs incurred and the excess must be paid by you at the time of treatment. Note: If you are physically unable to contact the assistance team then you or someone designated by you must contact the team within 48 hours.

How often can I travel on an Annual Multi-trip policy?

The policy lasts for the complete 12 months, and you can take as many trips/holidays as you wish during the year. Any individual trip or holiday must not last longer than 31 days.

How is my policy delivered?

Your policy can be emailed directly to your email address shortly after being issued. Please note that some internet providers filter our automated e-mails as SPAM so please check your SPAM/junk folder if the e-mail has not been received. If you have any difficulties receiving your policy documents, please call us on 0343 658 0357.

Do you offer cover for over 65s?

Yes. The maximum age for our policy is 85 for a Single Trip or 70 for an Annual Multi-trip at the commencement of the period of insurance. NOTE that the maximum age to add Winter Sports cover is 60 when you buy the policy.
If you are over the maximum ages mentioned above, we can still arrange cover through our partners at goodtogoinsurance.com Click here to get a quote today

Do you cover non-UK residents?

Jet2insurance policies are only available to residents of the UK, and you must be in the UK at the time of purchase.

Can I go scuba diving when travelling?

Scuba diving to a depth of 18 metres (within organisers guide lines) is covered.

What products do you offer?

Single Trip policies. Annual Multi-trip policies with maximum trip duration of 31 days for Individuals, Couples and Families (including single parent families and grandparents) including optional covers for Winter Sports and Gadget cover.

What credit/debit cards do you accept?

We accept Visa, MasterCard, Maestro, Visa Electron and Delta.

What happens if my bag is stolen with all my travel documents and money whilst I am travelling?

You must report theft or losses to the police or relevant authority within 24 hours of the event and obtain a written report. These reports are the only proof that the loss/theft did actually occur. Without them the insurer cannot make any payment to you. If you leave luggage and personal items unattended in a public place then we cannot be held responsible for any resultant claim. You should always take reasonable care to look after your property and treat it as if it were not insured. There is no cover for cash or valuables left in an unattended vehicle at any time, even if the vehicle is locked.

When do I need to purchase my travel insurance?

At the time of booking your travel arrangements to make sure that you have cancellation cover in place for that particular trip. If your travel arrangements change then you must call Jet2insurance immediately on 0343 658 0357. You must be able to provide the correct period of insurance on your documentation in the event of a claim.

What do I need to take on holiday with me?

Please ensure that you take a copy of your certificate of insurance and a copy of the full policy wording - these documents contain important numbers that you may require whilst travelling..

Am I covered for cancellation?

If you have paid the appropriate premium, you are covered for cancellation of your holiday for the reasons stated in the policy wordings. You may be able to claim (subject to the policy terms and conditions) for any travel or accommodation costs that you have either already paid or are contracted to pay, that you cannot reclaim from the tour operator.

What is an EHIC (formally E111)?

If you are travelling to countries in the European Union, Iceland, Liechtenstein, Norway or Switzerland, you should take a European Health Insurance Card (EHIC) with you. This does not apply to residents of the Isle of Man or the Channel Islands. You can apply online for your EHIC at https://www.gov.uk/european-health -insurance-card or by calling the automated EHIC application service on 0300 3301350. Your application should be completed and validated before you travel. This will allow you to benefit from the reciprocal health arrangements, which exist within these countries. You should take reasonable steps to use these arrangements where possible.

If we agree to a claim for medical expenses which has been reduced by you using an EHIC you will not have to pay the excess amount under the Medical Expenses Section. Where it is necessary for you to provide evidence of the medical costs incurred, this must show that the medical fee has been reduced by use of the EHIC.

What vaccinations do I need?

You should check with your doctor as soon as possible, your doctor will be best advised to tell you what vaccinations are required, if any.

Can I change my policy?

You can change or upgrade your policy at any time as long as you have not made a claim. Please contact Jet2insurance on 0343 658 0357 for amendments and upgrades.

Which Sports and Activities are covered on the policy?

For a comprehensive list of sports and activities that are covered on the policy, please consult the "Optional Sports and Activities Cover" section in the Policy Wording.