Important Information about is a trading name of Limited. Limited, registered company number 02739537, is an Appointed Representative of ROCK Insurance Group, registered company number 04255878, who is authorised and regulated by the Financial Conduct Authority, FCA number 300317.
We aim to provide the best service possible.

Important Information about the Underwriter

EUROP ASSISTANCE S.A, a French stock corporation, regulated by the French Insurance Code, having its registered office at 1, promenade de la Bonnette, 92230 Gennevilliers, France, registered in the Register of Commerce and Companies of Nanterre (Reference number 451 366 405) acting through its Irish branch EUROP ASSISTANCE S.A., IRISH BRANCH whose principal establishment is located at 4th Floor, 4-8 Eden Quay, Dublin 1, D01N5W8, Ireland, registered in the Irish Companies Registration Office under number 907089.

Europ Assistance S.A. (trading as Europ Assistance S.A. Irish Branch) is regulated in France by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) of 61 rue Taitbout, 75436 Paris Cedex 09, France. Europ Assistance S.A. Irish Branch conducts business in Ireland in accordance with the Code of Conduct for Insurance Undertakings published by the Central Bank of Ireland.

Important Information about your policy

All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;

  • You are resident in the European Union
  • You are not more than 85 years of age for a single trip policy
  • You are not more than 70 years of age for an annual multi-trip policy
  • You are not more than 60 years of age when adding the winter sports option
  • No claim arising directly or indirectly from a Pre-existing Medical Condition affecting you will be covered unless you declare all Pre-existing Medical Conditions to us and they are accepted in writing. To declare Pre-existing Medical Conditions please call the medical screening helpline on 0343 658 0361 you have no pre-existing medical conditions that do not meet the Health and Pre-Existing Medical Conditions section in the Policy Wording.
  • You reside in the UK if you are adding Optional Gadget Cover or Car Hire Excess Cover.

Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.

We hope you are happy with the cover this policy provides. However, if after reading it, this insurance does not meet with your requirements, please return it to within 14 days of receipt of your policy and they will refund your premium, provided you have not commenced your trip or made a claim. adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

Your purchase

No additional fees will be charged for this service. All you are required to pay is the insurance premium. You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. has arranged this policy through ROCK Insurance Group who collects and holds the insurance premiums as agent of the insurer.

ROCK Insurance Group is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. Further details about compensation scheme arrangements are available from the FSCS.

You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.